Customer service commitment

We advocate that service without after-sales service is the best after-sales service; We are confident that our products will not have quality problems, even small quality problems.

We always take the inherent characteristics of safety, energy saving, environmental protection, easy installation, automatic control and maintenance free as the fundamental criteria.

1、 Supply commitment

Delivery and service shall be provided in strict accordance with the buyer's schedule to ensure the completion of the project on schedule.

Products are pasted with labels, indicating "manufacturer, after-sales service telephone number, sales date" and other contents, so that users can contact our company in time.

According to the needs of customers, we can cooperate with the construction, guide the installation, and even guide and train a group of personnel who can independently complete the maintenance task for the user unit, so as to ensure the timely and quality completion of the project.

2、 Quality commitment

The company promises that all products from raw material procurement to production process will be carried out in strict accordance with the contract requirements and national standards, and avoid cutting corners and submitting unqualified products.

For the quality problems raised by customers, the company gives reasonable explanation and rectification in time.

Due to product quality problems caused by the loss of users, our company to compensate.

3、 After sales commitment (within warranty period)

The company promises that the service life of lamp pole shall not be less than 20 years, and the warranty period of other products shall be three years.

During the warranty period, repair all faults and quality problems free of charge except for man-made damage and force majeure.

We promise that the repair response time is 1 hour, and our company will arrive at the site as soon as possible. The maintenance works continuously until the trouble is eliminated.

4、 After sales commitment (beyond warranty period)

Our company has a professional after-sales service center (address: No. 880, Liandong Road, Linhu Town, Wuzhong District, Suzhou City, Jiangsu Province) to provide convenient services for customers all over the country.

After the training of professional knowledge and operation skills, the personnel engaged in after-sales service have strong professional knowledge, practical experience and good professional ethics.

The company has established the "product quality file" system. All the customer files using our products are stored by computer, and there are special personnel to regularly conduct customer return visit and telephone contact.

In terms of service time, the company has extended the regular service time to 24-hour all-weather service without holidays, so as to solve the problems in use and provide technical consultation of products in the shortest time.